PINDEX (Personalization Index)

The 2025 Personalization Index Report

Triggerbee’s Personalization Index includes original data from analyzing more than 200 of the largest retail and ecommerce brands in the Nordics. Insights, trends, and deep dives of how the best brands create amazing customer experiences and how they use customer data to drive profitable growth. 

PINDEX - Personaliseringsindex 2025

STATS

PERSONALIZED SIGNUP

18,8%

of retailers let you personalize the newsletter

CONTINUED SEARCH

33,3%

of retailers save your search for a second visit

PREFERENCES

59,9%

of retailers offer account-based preference settings

RECOMMENDATIONS

94,3%

of brands use product recommendations onsite

Analyzing & Surveying Top Brands

Pre-work

Visit websites, sign up to newsletters, register accounts, and add products to carts a month in advance to trigger communications and flows.

Manual analysis

Manual review and analysis of website key pages – homepage, category pages, product pages, membership pages, cart, checkout, etc.

Survey (NEW)

Candidates are asked to respond to a 10-question survey to gain even deeper insights.

Final scoring

We combine the data from our manual analysis and the brand survey, and apply a proprietary score calculation.

200+

Brands analyzed

10000+

Data points

100+

Loyalty programs

100+

Newsletters

Nominees 2025

CompanyCategory
Dustin HomeConsumer Electronics
Hi-Fi KlubbenConsumer Electronics
SwappieSecond Hand
Stronger LabelSports & Leisure
Royal DesignHome & Interior
KidChildren
BrothersFashion
InterfloraHobbies
KekäleFashion
TwistshakeChildren
PartioaittaSports & Leisure
NellyFashion
FjellsportSports & Leisure
Bik BokFashion
NA-KDFashion
Linda JohansenBeauty
Finnish Design ShopHome & Interior
SynsamAccessories
WeekdayFashion
Shaping New TomorrowFashion
GiganttiConsumer Electronics
Clas OhlsonHobbies
GranitHome & Interior
ElgigantenConsumer Electronics
MaxGamingHobbies
LekiaChildren
CerveraHome & Interior
BangerheadBeauty
Polarn O. PyretChildren
Apotek HjärtatPharmacy
KomplettConsumer Electronics
CellbesFashion
KappahlFashion
LuhtaFashion
SportamoreSports & Leisure
SuomalainenBooks & Magazines
BooztFashion
LekmerChildren
ZalandoFashion
COSFashion
SokosRetail
IittalaHome & Interior
BoomerangFashion
PanduroHobbies
StockmannRetail
EurokangasHome & Interior
Kronans ApotekPharmacy
Bagaren och KockenHome & Interior
RainsFashion
FarmasietPharmacy
HaltiFashion
K-ByggConstruction
ILVAHome & Interior
ElonConsumer Electronics
OutnorthSports & Leisure
PlantoramaHome & Garden
MieleHome & Interior
FleggaardFood & Beverages
CubusFashion
Filippa KFashion
BoliaHome & Interior
CoolstuffAccessories
HemtexHome & Interior
JulaHome & Living
SkruvatHobbies
ElkjøpConsumer Electronics
About YouFashion
PowerConsumer Electronics
Arken ZooPets
HööksPets
DressmannFashion
PandoraJewelry
VepsäläinenHome & Interior
BabyshopChildren
Apotek 1Pharmacy
GentsBeauty
ApohemPharmacy
Björn BorgSports & Leisure
SvenssonsHome & Interior
BodystoreBeauty
H&MFashion
VitaBeauty
BahneRetail
Get InspiredSports & Leisure
Boob DesignChildren
CAIA CosmeticsBeauty
MarimekkoFashion
ArkFashion
BubbleroomConstruction
BygghemmaBeauty
StrongFashion
MQSports & Leisure
IntersportBooks & Magazines
AkademibokhandelnHome & Interior
JyskSports & Leisure
NaturkompanietFashion
Gina TricotFashion
AfoundConsumer Electronics
CDONSports & Leisure
FjällrävenHome & Interior
KitchenTimeHobbies
VarustelekaConstruction
Bygger’nConsumer Electronics
Bang & OlufsenAccessories
Søstrene GreneSports & Leisure
RevolutionRaceBeauty
KICKSConsumer Electronics
WebhallenFood & Beverages
FiksuruokaFashion
ArketHome & Interior
JotexFashion
iDeal of SwedenHome & Interior
MioBeauty
LykoHome & Living
PuuiloBooks & Magazines
AdlibrisConsumer Electronics
Kjell & CompanySports & Leisure
StadiumFashion
ScorettFashion
LindexAccessories
MockbergFashion
SwimsHome & Interior
Reunion HomeFashion
Miss MaryChildren
GeggamojaBeauty
Care of GerdFashion
MorjasBeauty
HarmoniqHome & Interior
Green Little HeartFood & Beverages
11 HektarFashion
Sisterly TribeFood & Beverages
LakritsrotenFood & Beverages
IshavetHome & Interior
TunnelväxthusHome & Interior
Smarta SakerFashion
Local RuleFashion
J. LindebergRetail
NKRetail
Amazon.seFashion
John HenricSecond Hand
SellpyFashion
Nordic SpectraFashion
IndiskaFashion
Nordic NestHome & Interior
VetzooPets
ÅhlénsRetail
RitualsBeauty
SpelbutikenHobbies
BiltemaHome & Living
InetConsumer Electronics
KnittingroomHobbies
CasallSports & Leisure
JollyroomChildren
Parfym.seBeauty
GymgrossistenSports & Leisure
CykloteketSports & Leisure
DesigntorgetHome & Interior
IKEAHome & Interior
JohnellsFashion
LagerhausHome & Interior
Zoo.sePets
Flying TigerAccessories
BoConceptHome & Interior
Harald NyborgHome & Living
Les DeuxFashion
WhiteawayConsumer Electronics
Samsoe SamsoeFashion
MagasinRetail
LEGOChildren
PrismaRetail
AskoHome & Interior
StarkConstruction
Moomin ShopChildren
NovitaHobbies
KarkkainenRetail
Mjuk HomeHome & Interior
BiliaRetail
Helly HansenSports & Leisure
PlantasjenHome & Garden
StormbergFashion
BlivakkerBeauty
Barnas HusChildren
BrillelandAccessories
CavourFashion
GranngårdenHome & Garden
ApoteketPharmacy
More details

Every brand is reviewed and scored based on multiple criteria. This score is the brand’s own and is compared to the other brands on the list. For this year’s edition of the PINDEX report, we have also surveyed the candidates and taken that data into consideration.

Here’s how it works:

  • 1 month before analysis, we sign up for newsletters, memberships, and abandon a cart.
  • On analysis day, we review the website’s key pages – homepage, categories, products, membership, cart, checkout – both when logged in and out.
  • Features like product recommendations, tailored content, and other journey-enhancing features based on our history with the brand earn points.
  • Company emails are reviewed and scored based on segmentation, content, and customization level.
  • Loyalty programs are reviewed and rated based on offers, personal touch, and other CX elements.
  • A survey is sent to e-commerce brands to gain deeper insights into their personalization efforts, and score them additionally based on that.

SURVEY INSIGHTS

On which channels do you use personalization today?

PINDEX (Personalization Index)

31%

of the retailers responding to the survey use personalization in emails, followed by website (26%) and SMS (21%).

Personalization has a role across every channel where customers engage – from websites and emails to mobile apps, ads, and even retail stores. On websites, it helps guide product discovery; in emails, it drives click-throughs, and the list goes on.