Felix Langlet

What is CSAT? CSAT is a key performance indicator (KPI) that quantifies how satisfied customers are with doing business with you. It’s typically measured by asking customers to rate their satisfaction with a specific interaction, product, or overall experience on a scale from 1 to 5, where 1 = “very dissatisfied” and 5 = “very

What is customer lifetime value? Customer Lifetime Value (CLV) is a metric that measures the total worth of a customer over the entire duration of their relationship with you. This metric helps you understand the long-term value of your customer base, guiding strategies for acquisition, retention, and growth. Metric Overview CLV estimates the total revenue