Small Business CX Awards

The Small Business Award is a prestigious recognition given to Nordic e-commerce and online retailers with annual revenues below €10 million Euros (100 MSEK). The aim is to honor the hard-working small businesses that go the extra mile to create a customer experience capable of competing with the giants.

To be eligible for the award, a company must have annual revenues below €10 million Euros. They must also have essential technologies in place for communicating across various channels. Companies must be nominated to compete for the award.

An evaluation and multichannel analysis are conducted for each company. Finally, the companies are judged on how well they 1) collect data about their customers, 2) use this data to enhance the customer experience, and 3) maintain relevant communication with their customers.