Jula’s Customer Satisfaction Survey

25,6%
Response Rate

⚡ Key results

Challenge
Jula wanted to gauge customer satisfaction during the purchasing process.

How they did it
They placed a Triggerbee survey in the Checkout to gauge customer satisfaction, by asking the shopper to rate their experience from “disappointing” to “awesome”, leading to hundreds of responses (and counting).

Jula's Customer Satisfaction Survey
Jimmy Gök

⚙️ Main Features Used

  • CSAT Survey

🎯 Targeting

  • Display path settings

Jula’s Customer Satisfaction Survey

"To enter a new market we wanted to make sure our customer journey is on point and with the help of Triggerbee we can measure this in a fun and effective way!"
Alexander Ginman
Country eCommerce Specialist (Jula FI)

Jula

Home & DIY

Domains

2 Countries

CRM

N/A

CMS

Sitecore

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