Jula’s Customer Satisfaction Survey

25,6%
Response Rate

⚡ Key results

Challenge
Jula wanted to gauge customer satisfaction during the purchasing process.

How they did it
They placed a Triggerbee survey in the Checkout to gauge customer satisfaction, by asking the shopper to rate their experience from “disappointing” to “awesome”, leading to hundreds of responses (and counting).

⚙️ Main Features Used

  • CSAT Survey

🎯 Targeting

  • Display path settings

Jula’s Customer Satisfaction Survey

"To enter a new market we wanted to make sure our customer journey is on point and with the help of Triggerbee we can measure this in a fun and effective way!"
Alexander Ginman
Country eCommerce Specialist (Jula FI)

Jula

Home & DIY

Domains

2 Countries

CRM

N/A

CMS

Sitecore

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