Challenge Cervera wanted to better understand their customers sentiment after going through the customer journey on their website. Customer satisfaction is a critical metric for Cervera as it directly impacts customer loyalty, repeat sales, and overall brand reputation. How they did it Cervera built and published a CSAT survey using Triggerbee’s survey functionality. They used […]
Cerveras Post-Purchase CSAT survey Read More »
Surveys one of the most important parts of your customer experience strategy. But the hardest part of running surveys is arguably writing survey questions that customers want to answer, and that results in a good dataset that you can actually get insights from. Everyone thinks they are good at writing survey questions. But the truth
How to write survey questions Read More »
2023 will be remembered as the year when Artificial Intelligence (AI) moved from being a science fiction phenomenon to a tool that anyone can use. E-commerce is no exception in this context. Today’s AI tools offer multiple ways to improve and simplify Google optimization for your e-commerce business. In this article, we show how to
How to Improve E-commerce SEO with ChatGPT Read More »
Challenge Breakit launched niche newsletters and wanted to collect new preferences from current users. How they did it They launched a Triggerbee form to collect preferences for their new niche newsletters, only visible to logged-in users. This allowed them to update customer profiles for more accurately targeted newsletters.
Breakit’s Newsletter Preference Form Read More »
Challenge Cellbes wanted to engage existing members using a contest. How they did it They placed an embedded quiz form on the logged-in profile view, to have members participate and enter the contest. By also asking for the email address again when submitting the form, they could make sure that they had the correct email
Cellbes Embedded Autumn Quiz Read More »
Challenge Affärsvärlden wanted to increase their subscriptions by pushing their First month-offer. How they did it They launched a Triggerbee panel campaign to lead interested non-subscribers to the subscription signup flow.
Affärsvärlden’s Subscription Offer Panel Read More »
Challenge Jula wanted to gauge customer satisfaction during the purchasing process. How they did it They placed a Triggerbee survey in the Checkout to gauge customer satisfaction, by asking the shopper to rate their experience from “disappointing” to “awesome”, leading to hundreds of responses (and counting).
Jula’s Customer Satisfaction Survey Read More »
Challenge CLN Athletics wanted to gain new subscribers in the lead-up to Black Week. How they did it They created a Black Week-themed Triggerbee popup with a signup form. To gain early access to the Black Week sale, unidentified visitors were asked for an email address and also a phone number (optional choice). Meanwhile, identified
CLN Athletics Black Week Early Access Popup Read More »
Challenge Skinroller wanted to use Triggerbee to create more effective influencer marketing. How they did it They created an influencer-themed popup campaign for a more relevant cross-channel experience. Since the influencer in this case (Kenza) came from Instagram, the transition between that platform and Skinroller’s website was not entirely seamless. The influencer links led to
Skinroller’s Onsite Influencer Popup Read More »
Challenge Dunken wanted to personalize the experience for returning visitors based on gender selection. How they did it To personalize the experience for returning visitors, they created a personalized banner on the homepage. First-time visitors saw a banner with two buttons leading to the men’s and women’s clothing sections. Depending on which category they chose,
Dunken’s Embedded Personalized Banners Read More »